Refund policy

We have a 30-day return policy, which means you have 30 days after purchasing your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn and clean, with accessories, and in its original packaging. If your return is sent back in bad condition due to customer action, there may be a cleaning/repair fee added. You will also need to send proof of purchase with your request. 

To start a return, you can contact us at reencle@molokna.com. Please note that returns will need to be sent to the following address: 152 Harry Bye Blvd, Mount Forest, Ontario N0G 2L0

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at reencle@molokna.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items. Open or used refills and accessories are also not accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at reencle@molokna.com.

Warranty

Reencle Prime and all other Reencle composters are covered by a one-year limited warranty. This warranty covers any uncharacteristic operational failure that is not the result of misuse, neglect, or unauthorized modifications.

If your unit experiences issues within the warranty period, please contact us at reencle@molokna.com with your proof of purchase and a description of the issue. We’ll work with you to determine the appropriate solution.